Returns

Returns

We hope you find the process of purchasing from Bulk Deals NZ as enjoyable as thousands of other consumers do. However, we have a Returns Policy in place if you are not satisfied with your purchase.

How To Return An Item

If you have received your order and something is damaged/faulty/incorrect, please contact us to submit a returns application for a replacement, credit or refund. You will need to send us a clear image of the issue, the expiry and batch number for the product, your order number and the item affected within 7 working days of receiving your order.

Our customer services team will review your returns application.

Please allow 2-3 working days for a response from our Customer Services Team. Please do not throw any items away until we have resolved the matter.

Our policy lasts 7 days after the purchase has been received. If this time-frame has passed since receiving your purchase, unfortunately we cannot offer you a store credit in exchange for your items.

Damaged Items

If your item appears to be damaged in transit, we will contact the Shipping Company and open an investigation.  Please ensure you retain all packaging, as on occasion the Shipping Company will need to collect the goods for assessment.

If the item was deemed to be damaged before transit or in transit, Bulk Deals NZ will replace the item free of charge and organise a pick-up for the damaged item.

Faulty Items

Where an item is faulty and this was not disclosed at the time of purchase online, in the first instance we will organise an exchange or offer a partial credit if the product is still saleable by you to your customers. 

Examples of faulty items are issues with product integrity; hardening or crumbling where not disclosed at time of purchase, faulty seals, manufacturing issues, expired products (where not explicitly state),items not working as described etc.

We do not offer full refunds or physical exchanges for a product unless it is deemed faulty upon inspection. In some scenarios, we may require the faulty item to be returned to us for further inspection.

Bulk Deals NZ reserves the right not to offer an exchange voucher, refund or replacement where the item fault is a result of misuse or neglect. 

Incorrect Items

If you have received an incorrect item, we will organise for it to be returned and replaced free of charge.  Please ensure incorrect items remain unopened and in original sellable condition otherwise we may not be able to accept the return.

Bulk Deals NZ must receive the items for return within 21 days of your order being delivered. Items returned outside this period will not be accepted for health and safety reasons. 

We will Email you a prepaid Return label via our courier company.

Change Of Mind Returns

Bulk Deals NZ does not offer a credit for change of mind returns. When purchasing an item for Bulk Deals, it is at the purchaser's sole discretion to do so.  Customers should only purchase items that they are certain that they want to buy. This is purely due to the perishable nature of our products (being Food & Drink lines).

Items Marked Final Sale/Short Dated

Items marked as Final Sale or Short Dated may be defective and not in perfect condition (shortdated, or other disclosed faults). The customer is buying an item in whatever condition is stated online in the product description and accepting the item with all faults stated. We have a no returns and refunds policy for Final Sale items. If there is a fault with the item, outside of what was stated online, please send a photo and description of the fault to us for review.

Processing Credits And Refunds

From when a parcel is received at our warehouse, please allow up to 5 days for your return to be finalised. Please note, we do not issue refunds on non-faulty items, only a store credit will be provided once your return items are received back at our warehouse. 

Proof Of Purchase

Returns, refunds, exchanges or replacement requests must be accompanied by any one of the following proof of purchase documents:

•  Online order confirmation or sales/invoice number
•  financial statement such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).

Note:

•  Refunds will only be issued using your original payment method;
•  Gift cards are not redeemable for cash.